July 31st, 2020
We started tracking our “employee experience” in 2017. We’re very proud of the progress we’ve made because we believe a good employee experience directly translates into a good customer experience.
We’ve undertaken many initiatives but adding Direct Primary Care through Dr. Delicia Haynes MD and her practice – Family First Health Center – has moved the needle more than anything else.
We pay 50% of the monthly membership fee for our employees who in turn get exemplary primary care with no deductibles and no co-pays. They can also take advantage of telemedicine which saves a tremendous amount of time because they’re not required to take time off to go to the doctor’s office.
On the business side our employees are healthier which has resulted in a measurable increase in our productivity index.
Direct Primary Care has been a huge win for R&R and our employees.
The attached image shows just how much progress we’ve made improving the employee experience. If you’re in the greater Daytona Beach area we highly recommend that you reach out to Dr. Haynes and her team.
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